What is JIRA Tool Used For? Best Practices Explained

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Jul 21, 2022

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JIRA Software is built for teams who want to track their work in a flexible tool emphasizing agile project management. It has powerful features for planning and managing multiple projects but also allows running complex automation processes from within each issue. This article covers what JIRA is used for.

JIRA tool is used in many enterprise organizations across the globe. It is one of the most widely used project management tools. Here are nine use cases that cover what the JIRA Software is used for:

  • Software Development - Use JIRA to define your development process, track bugs, assign tasks, and more.
  • Project Management - Use JIRA to organize your team's work, collaborate with stakeholders, and manage projects from start to finish.
  • Sales & Marketing - Use JIRA to plan your sales activities, track leads, prioritize opportunities and manage campaigns.
  • Customer Support - Use JIRA to organize all your customer support issues, manage bug reports and prioritize feature requests.
  • Business Intelligence - Use JIRA Software to store data about your company's operations, performance metrics, and more.
  • Bug Tracking - With this tool, you can manage bugs that arise during the development process. You can create different types of bugs and keep track of them easily. It also allows you to report bugs to developers in an effective manner so that they can fix them quickly.
  • Issue Tracking - JIRA's flexible issue management features make it easy to track issues from creation to resolution.
  • Kanban - JIRA supports Kanban boards with swim lanes and detailed workflow management.
  • Agile Scrum - JIRA helps teams plan and track work using Agile principles like sprints, backlogs, and backlog grooming.

You can get a JIRA Certification to explore better what the JIRA tool is used for and how you can enhance your workplace with this multi-featured software.

Best Practices to be Followed with JIRA

Here are some of the most important things you should follow when using JIRA:

1. Use Workflows

Workflows are used to automate the different stages of a project, such as planning, development, testing, etc. Workflows can be created for each project or a specific team. They can also be customized according to your needs. Workflows are very useful as they automate repetitive tasks so that users don't have to perform them manually every time they wish to do so.

2. Create Custom Fields

Custom fields are the best way to add new attributes to your issues. These custom fields can be useful for your business and help you make better decisions. You can create custom fields with different data types, like numbers, dates, and text. They can be used as filters or parameters while creating new issues.

3. Use JQL (JIRA Query Language)

JQL is a powerful query language for searching through issues in JIRA. You can use it to find specific information about an issue or filter results, so only certain kinds of issues are shown.

4. Integrate with Other Tools

JIRA offers integrations with third-party tools like Slack, Asana, Trello, Zendesk, etc., making it easy to share information between these different systems in real-time. For example, if someone creates a new ticket in JIRA and assigns it to someone else in Slack, they'll get an alert on their phone, so they know that there's something new in JIRA they need to look at right away.

JIRA Software Integrations

You can integrate with more than 300 third-party tools with JIRA and its extensions. Use this page to find out how to use the integrations most relevant to your needs, then follow the instructions in the documentation for each extension.

The following sections describe some common ways in which people use JIRA Software:

  • Automating workflows between JIRA and other tools (for example, sending emails when an issue is updated)
  • Integrating data from other systems into JIRA (for example, importing customer information)
  • Reporting on data from JIRA in other systems (for example, displaying a graph of project completion rates)
  • JIRA Software integrates with many other applications to create new functionality and solve problems in your business. Here are some of the most popular integrations:

1. Salesforce

Connect Salesforce to JIRA and see all your issues and opportunities in one place. You'll be able to set up workflows between projects, users, and groups in both tools, so you can see what's happening at a glance.

2. Microsoft Project Integration

JIRA Software helps teams manage projects and communicate effectively, but some teams need to track project deliverables in a separate tool. If that's you, integrate JIRA with Microsoft Project to keep all your data in one place—no extra tabs or spreadsheets are needed.

3. Slack

With the JIRA Cloud and JIRA Server products, you can integrate with Slack to see work in progress, get notifications on conversations and issues, and even create new issues from conversations.

4. Zendesk

Zendesk is a customer service software that helps teams work together to solve problems for their customers. It allows teams to track issues, manage contacts and collaborate. When you integrate JIRA Software with Zendesk, users can create and update tasks in Zendesk from the JIRA Software issue details page. This is useful when you need to add more information about an issue or create a task for someone.

5. GitHub

GitHub is a famous source code repository that allows you to manage projects and collaborate with your team. You can use JIRA Software and GitHub together to manage your bugs and feature requests in one place.

JIRA Software for Developers

The development team uses JIRA to plan and track their work. The project manager creates new issues, assigns them to team members, and sets due dates for tasks. Developers can create their own tasks (called "stories") and assign them to themselves or other developers.

Developers use JIRA to track their progress on those stories. They estimate how much time it will take to complete the story and then mark it as "Done." If they run into problems, they can add comments to explain what happened and why their estimate might have been wrong.

When someone else is working on a story, they can leave feedback so that other developers know if the code was helpful or had problems with it.

Once a story is complete, the developer marks it as "done" again. This lets other people know whether or not it's ready for testing and deployment by the customer or client.

Roadmaps in JIRA Software

JIRA Software has many valuable features - everything you need to run a successful project. JIRA Roadmaps are one of those features. They help you keep track of what your team is working on and plan for the future.

But what exactly is a JIRA Software roadmap? And how can it benefit your team?

A roadmap is a visual representation of your product's features and timelines. It shows what's coming up in the future, when it's expected to launch, and how far along it is in development. A good roadmap will include short-term goals (which may be part of a larger project) and long-term goals (which may take years to complete).

Roadmap for Agile Projects - This roadmap is designed for teams working in agile environments. It has all the features needed to manage agile projects and help you deliver products faster than ever.

Roadmap for Projects - If your team uses a more traditional approach to project management, this roadmap is what you need. It includes all the necessary features for managing projects in teams that don't use agile methods.

Roadmaps in JIRA Software make it easy to see what needs to get done next, which helps everyone stay focused on their tasks without getting distracted by other things going on in the company or the outside world.


Hope you now have got at least an overview of what the JIRA tool is used for. If you wish to master the JIRA tool it can’t be done by reading blogs or articles, you will have to enrol in our JIRA training that will turn you from a beginner to a JIRA specialist. 

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