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Refund Policy

We appreciate you purchasing our courses. Whether self-paced or instructor-led training, we make sure that users enjoy the process of finding, evaluating, and buying our courses.

The Refund Policy is subject to terms and limitations, just like any other online transaction. You accept our privacy and Terms of use policies as well as our return policy when you purchase a training course on StarAgile.

Our refund policy is as follows:


Technical Courses:
(DevOps, Data Science, Automation, Full Stack, AWS)


Cancellation and Refund Eligibility:
If a candidate wishes to cancel their enrollment in any of our technical programs, they can apply for cancellation and refund. Please note the following eligibility criteria (whichever is applicable) for refunds:


Case 1: Refund within 3 Days of Enrollment:
Candidates are eligible for a refund if they apply for cancellation within 3 days from the enrollment date.


Case 2: Program Starting in Less than 3 Days::
Candidates who have enrolled in a program that is starting in less than 3 days are eligible for a refund if they apply for cancellation before the program's commencement.


Refund Initiation:
Refund requests can be initiated in two ways:


Refund Requests Deadline:
Please note that no refund requests will be entertained after the commencement of the classes. It is essential to submit the refund request within the specified timeframes mentioned in the eligibility criteria.


Refund Processing Time:
All refunds will be processed within 15 working days of StarAgile's approval of the refund request. Please note that the refund will be issued using the same source as the original form of payment.


Refund Policy for Data Science OSL Program:
To initiate the cancellation of your enrollment, kindly submit the refund request within seven days from the date of your program enrollment.The processing of refunds will be completed within 15 business days after StarAgile approves of the refund request. It is noteworthy that the refund will be disbursed through the same channel as the initial mode of payment.

NOTE: To request a refund, please open a Ticket Ticket Link


Non-Technical Courses:
(CSM, CSPO, PMP, SAFe POPM, Leading SAFe, ICP-ACC, PSM, PSPO, SSM, CBAP, SPC, JIRA, PMI-ACP)


Cancellation and Refund Eligibility::
If a candidate wishes to cancel their enrollment in any of our non-technical courses and requests a refund, the following eligibility criteria (Whichever is applicable) apply:


Case 1: Refund within 7 Days of Enrollment:
Candidates are eligible for a refund if they apply for cancellation within 7 days from the enrollment date.


Case 2: Program Starting in Less than 7 Days:
Candidates who have enrolled in a program that is starting in less than 7 days are eligible for a refund if they apply for cancellation before the program's commencement.


Refund Initiation:
Candidates can initiate refund requests through the candidate's orders section or by contacting our support team through the Help & Support section on our website, depending on the number of items in the order.


Refund Requests Deadline:
It is important to note that no refund requests will be entertained after the commencement of the classes. Candidates must submit their refund requests within the specified timeframes mentioned in the eligibility criteria.


Refund Processing Time:
All refunds will be processed within 15 working days of StarAgile's approval of the refund request. The refund will be issued using the same source as the original form of payment.


Refunds: Duplicate Payment:
In the case of duplicate payments made by a candidate, the refund will be processed within 15 working days of receiving notification from the client. The refund will be issued using the same source as the original form of payment.




Refund Policy for EMI Transactions:
Case 1: Refund within 3 Days of EMI Enrollment:
Candidates are eligible for a EMI Cancellation, if they apply for cancellation within 3 days of the enrollment date.


Case 2: Program Starting in Less than 3 Days:
Candidates who have enrolled in a program that is starting in less than 3 days are eligible for a EMI Cancellation if they apply for cancellation before the program's commencement.


Refund Initiation:
Refund requests can be initiated in two ways:


Refund Requests Deadline:
Please note that no EMI Cancellation requests will be entertained after the commencement of the classes. It is essential to submit the refund request within the specified timeframes mentioned in the eligibility criteria.


Refund Processing Time:
All EMI Cancellation will be processed within 20 working days of StarAgile' s approval of the EMI Cancellation request. Please note that the EMI Cancellation will be issued using the same source as the original form of payment.


NOTE