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Refund Policy

We appreciate you purchasing our courses. Whether self-paced or instructor-led training, we make sure that users enjoy the process of finding, evaluating, and buying our courses.

The Refund Policy is subject to terms and limitations, just like any other online transaction. You accept our privacy and Terms of use policies as well as our return policy when you purchase a training course on StarAgile.

Our refund policy is as follows:


Cancellation & Refunds: Online Training


For Self-Placed Learning:
Raise a refund request on the first day of the course. Any refund request beyond 1 day after the start of the course will not be accepted and no refund will be provided.


For Instructor-Led Training:
The policy is the same for the instructor-led training program as well, Raise a refund request on the first day of the course. Any refund request beyond 1 day after the start of the course will not be accepted and no refund will be provided.
Also, In case a user downloads the E-Book for the course the money-back guarantee will be void.


Cancellation & For CSM, CSPO, SAFe, ICP-ACC, PSM, PSPO, SSM and POPM
StarAgile  reserves the right to postpone/cancel an event, or change the location of an event because of insufficient enrollments, instructor illness or force majeure events (like floods, earthquakes, political instability, etc)

Cancellation & For Refunds: For other Programs
StarAgile  the right to postpone/cancel an event, or change the location of an event because of insufficient enrollments, instructor illness or force majeure events (like floods, earthquakes, political instability, etc)

No refunds or credits will be available for participants who fail to attend both days of the course.


Refund requests can be initiated in two ways:

Refunds: Duplicate payment


After receiving notification from the client, the refund for the duplicate payment made by the delegate will be handled in 7 working days using the same source as the original form of payment.

The terms and conditions of this policy are subject to change by StarAgile without previous notification.

NOTE: All refunds will be processed within 7 working days of StarAgile's approval of the refund request.