Scrum Master Essentials – First Arrow In The Quiver – Facilitation Skills

StarAgilecalenderLast updated on January 30, 2017book10 minseyes2569

The driving force for penning my first blog is the steadfast increase in number of Scrum Masters in the software industry. In my observation, the solution to most problems is not conflict or confrontation. But it is consideration and communication.

Facilitation is communication, consideration, assistance, being a catalyst, encouragement, mediation and helping the team arrive at an agreement/conclusion. The most essential quality looked for in a Scrum master are his facilitation skills – the first arrow in the quiver. A facilitator, who engages in the activity of facilitation helps a group of people understand their common objectives and assists them in achieving those objectives.

Facilitation is bringing a group of adults together through learning and self-discovery. It can be done in many ways. But in my experience as a Scrum Master, I find the below set of steps applicable to any style of facilitation:

  1. Do your homework.
  2. Have a clear agenda and reiterate the agenda at the beginning of the meeting.
  3. Stimulate discussion by asking questions.
  4. Listen carefully and don’t get biased by one person’s opinions
  5. Capture the ideas and thoughts from the meeting.
  6. Summarize by reiterating the outcomes.
  7. Respect the time-box.

These steps are not hard and fast rules. Recognize that while they are applicable most of the time, there may be special circumstances in which some don’t apply.

Certified Scrum

Master Course

100% Success Rate

View course

A good facilitator is one who has an unbiased perspective. An unbiased leader creates a neutral zone where alternative points of view can be shared and debated in a respectful manner. Sensing how people are feeling and understanding how to respond to a situation is a critical skill of facilitation. Building trust and respect requires an environment where people are responding to both: the topic under discussion and the opinions of others. Perceiving and responding to the group’s dynamics is an essential factor for effective facilitation. Active listening is the key which helps us understand the group dynamics better; focus on responding to a situation rather than reacting. Appreciate the time-box and stick to it.

“Ability is what you are capable of doing. Motivation determines what you do. Attitude determines how well you do it. “ – Lou Holtz.

What is Aditya L1 Mission? Unlocking the Mysteries of the Universe

Last updated on
calender25 Sep 2023calender15 mins

Difference between Chandrayaan 2 & Chandrayaan 3

Last updated on
calender14 Sep 2023calender15 mins

What is Hybrid Cloud?

Last updated on
calender20 May 2023calender18 mins

Difference Between Agile and SAFe Agile

Last updated on
calender13 Mar 2020calender15 mins

Scrum Master Certification Cost

Last updated on
calender12 Nov 2019calender15 mins

Do We Need an Agile Coach

Last updated on
calender27 Jun 2019calender15 mins

CSM Certification vs CSPO Certification

Last updated on
calender13 Sep 2023calender15 mins

Upcoming CSM Certification Training Workshops:

Certified Scrum Master30 Sep-01 Oct 2023,
United StatesView Details
Certified Scrum Master30 Sep-01 Oct 2023,
New YorkView Details
Certified Scrum Master03 Oct-05 Oct 2023,
WashingtonView Details
Certified Scrum Master07 Oct-08 Oct 2023,
ChicagoView Details

Keep reading about

Card image cap
Agile and Scrum
CSM Certification vs CSPO Certification
calender05 Jul 2019calender15 mins
Card image cap
Agile and Scrum
Overview of PMI-ACP Certification
calender28 Jun 2019calender12 mins
Card image cap
Agile and Scrum
Do We Need an Agile Coach
calender27 Jun 2019calender15 mins

We have
successfully served:


professionals trained




sucess rate


>4.5 ratings in Google

Drop a Query

Email Id
Contact Number
Enquiry for*
Enter Your Query*