ITIL Foundation (Version 5) Certification
ITIL® V5 Certification helps pave the path for success in the IT industry - Covers fundamentals and terminologies of the ITIL® Service Cycle
- Delivered by StarAgile — an Axelos-authorized Training Partner (ATP)
- Globally recognized curriculum with comprehensive knowledge and skills
- Certified professionals can earn 40% more than non-certified peers
- 100% success rate — a preferred choice among IT professionals
- Enroll now and pass your exam on the first attempt!
ITIL® 5 Foundation Certification Key Features
16 Hrs Live Virtual training - ITIL® 5 Foundation Exam Voucher included
- No Cost EMI Available
- Course Completion Certificate
- 16 CPDs
16 Hrs Live Virtual training - Training by Axelos certified trainers
- Lifetime access to recorded lessons
- Real-world industry cases and simulation assessments
- 100% money-back guarantee
IITIL Course Content
1. IT Service Management in the Modern World
2. About ITIL 5
3. The structure and benefits of the ITIL 5 framework
4. The ITIL SVS
5. The Four Dimensions Model
1. Value and value co-creation
- Value co-creation
2. Organizations, Service Providers, Service Consumers and other stakeholders
- Service Providers
- Service Consumers
- Other Stakeholders
3. Products and Services
- Configuring resources for value creation
- Service offerings
4. Service Relationships
- The service relationship model
5. Value: Outcomes, costs and risks
- Outcomes
- Costs
- Risks
- Utility and Warranty
- Summary
1. Organizations and People
2. Information and Technology
3. Partners and Suppliers
4. Value Streams and Processes
- Value streams for service management
- Processes
- External Factors
- Summary
1. Service value system overview
2. Opportunity, demand and value
3. The ITIL guiding principles
- Focus on value
- Start where you are
- Progress iteratively with feedback
- Collaborate and promote visibility
- Think and work holistically
- Keep it simple and practical
- Optimize and automate
- Principle Interaction
4. Governance
- Governing Bodies and Governance
- Governance in the SVS
5. Service Value Chain
- Plan
- Improve
- Engage
- Design and Transition
- Obtain/build
- Deliver and Support
6. Continual Improvement
- Steps of the continual improvement model
- Continual improvement and the guiding principles
7. Practices
8. Summary
1. General Management Practices
- Architecture Management
- Continual Improvement
- Information Security Management
- Knowledge Management
- Measurement and Reporting
- Organization Change Management
- Portfolio Management
- Project Management
- Relationship Management
- Risk Management
- Service Financial Management
- Strategy Management
- Supplier Management
- Workforce and Talent Management
2. Service Management Practices
- Availability management
- Business Analysis
- Capacity and Performance Management
- Change control
- Incident management
- IT Asset Management
- Monitoring and Event Management
- Problem Management
- Release Management
- Service Catalogue Management
- Service Configuration Management
- Service Continuity Management
- Service design
- Service desk
- Service level management
- Service request management
- Service Validation and Testing
3. Technical Management Practices
- Deployment Management
- Infrastructure and Platform Management
- Software Development and Management
Upcoming ITIL Foundation Training Batches
Currently, we don't have any batch scheduled in your region.
You can request a new batch on your preferred date!
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ITIL Training Overview
ITIL® V5 Certification covers ITIL — a globally recognised framework for IT service management which prioritizes various aspects using risk reduction, customer satisfaction and support for IT environments. Professionals who do ITIL® Certification courses can effectively prove their expertise in IT Service Management Lifecycle’s best practices, procedures, terminologies and techniques as per the industry standard. These individuals are in high demand because of their in-depth knowledge.
ITIL® 5 Foundation Certificate
ITIL Foundation Certification and Training FAQs
By the end of the foundation certification training, you can gain ITSM efficiency, enhanced knowledge of service-level management, command of ITIL® Concepts and be qualified to work with ITIL® process models.
You will be getting the relevant assignments, case studies and pre-study materials. You can access everything on our LMS. Moreover, you will have the recorded sessions of all the classes you have attended, which you can refer to in case of any difficulty.
The duration of ITIL® 5 Certification is 2 Days.
ITIL Certifications are valuable in 2026 because they provide participants with global recognition, bring value to the firm, and assist in staying current with the latest developments. Furthermore, obtaining ITIL® certifications can lead to a variety of work opportunities.
The price for the ITIL® 5 Foundation certification exam fluctuates based on geographic location. Additionally, the overall cost for the ITIL® certification is influenced by the preferred method of examination, including options such as an online proctored exam, an exam through an Accredited Training Organization (ATO), a test taken at a Prometric center, or through online ITIL® training.
On average, the ITIL® certification costs in various countries are as follows:
To achieve certification, you must participate in ITIL® training with an Authorised Training Provider by Axelos and earn the necessary Continuing Professional Development (CPD) points. Following your training, you will receive an exam voucher, valid for one year, which you can use to schedule and take your certification exam.
There are two modes of training for the certification and student can choose any at their convenience:
Blended learning/ virtual live training
Learn in an interactive environment with the trainer and ask your doubts to be rectified at the moment. Moreover, you can learn from your peers and engage in activities targeted to acquire you with hands-on experience.
Self-paced learning
Enjoy the flexibility of learning at your pace, from any location, and at any time that suits you. You'll gain access to comprehensive course materials, providing you with the resources to address your questions whenever needed.
There are no pre-requisites for the ITIL® V5 Training.
Candidates are required to renew their ITIL® certification course every three years from the date it was issued. The expiration date of your ITIL® certificate can be found by logging into your PeopleCert account.
All ITIL Foundation Training sessions are recorded and available on our LMS for lifetime access.
You will get 16 CPDs for finishing the ITIL® Foundation Course. These CPDs can be used to maintain your ITIL® certification status and renew your MyAxelos digital badge.
An ITIL® Certification course can help you in many ways like understanding the concepts of ITIL® and learning best practices to enhance flexibility and visibility in the IT environment. Moreover, it helps you understand ITIL® in a better way.
You can choose weekday or weekend batches as per your requirement. To book a class contact our Learning consultant here: +91 95133 93880/ trainings@staragile.com
You can get in touch with the learning consultants, who will explain to you everything you need to know about the ITIL® Online course and any query you have related to it.
No, the ITIL® Certification course is not only for IT professionals, but people with an interest in scaling their service management skills can choose this course.
ITIL Certification - Exam FAQs
The ITIL® Foundation exam has 40 multiple-choice questions. Candidates must correctly answer at least 26 out of 40 (65%) to pass. The exam duration is 60 minutes.
Yes, the exam fee is included in the ITIL® 5 Course fee
You can always watch the class recordings on our LMS if you miss a lesson.
If you want to pass the ITIL® 5 foundation test, here are some great tips and tricks:
Work on your skills more and more.
Give yourself time to understand what you're reading.
Get to know the parts for lifecycle and capability.
Remember the keywords.
There is usually a time limit on when you can take the retake test for the ITIL® Foundation course. This time limit is usually between a few months and a year after the first exam date.
The final results are made public two business days after the candidate's answers are officially sent to us by the test supervisor. Should you have gotten an email from PeopleCert telling you that you need to do something, please make sure that you do it so that the test results can be sent to you.
Please ensure your PeopleCert candidate profile is complete, as incomplete records may delay the release of your official results."
For current exam retake pricing, please visit the official PeopleCert website as fees vary by region and are subject to change.
Yes, you can retake the ITIL® Foundation Certification if you fail the exam. You need to submit your results' transcripts to request exam vouchers.
Please note: the vouchers have a validity of 1 year and it is only applicable for web-based exams.
If you don't pass the exam the first time, you can try again by paying extra. The first try is already paid for with your course fee, but if you want to add a second attempt, you can buy another voucher at the same time.
To know more about it, please contact StarAgile team at: +91 95133 93880
trainings@staragile.com
ITIL 5 Certification Training - Additional FAQs
The various job roles after doing the ITIL® certification are:
Help-Desk Analyst - 5-10LPA
Network Analyst - 5-11 LPA
Network Analyst- 5-1-LPA
Network Administrator - 2- 12LPA
IT Analyst - 8-20LPA
Service Delivery Manager - 6-19LPA
Network Manager - 3-30LPA
IT Manager - 5-30 LPA
IT Project Manager - 5-30LPA
Senior Project Managers - 9- 38LPA
IT Director - 13 LPA -99 LPA
The salary depends entirely on the years of experience you have.
Yes, you'll be able to talk to trainers and other students directly during the sessions. This will create a collaborative and interactive learning atmosphere.
Yes, getting certified in ITIL® can help you get better jobs by showing that you know how to handle IT services well. People with the ITIL® certification are often hired as IT service managers, service delivery managers, IT project managers, and IT advisors. The candidate's knowledge of best practices for providing high-quality IT services that are in line with business goals is acknowledged by these qualifications. People who are certified in ITIL® are better able to streamline processes, make services more efficient, and help a company grow. Certified workers also have the knowledge and skills to lead successful IT projects, so they are more likely to be considered for promotions and leadership roles.
We are living through the "Fourth Industrial Revolution," a time of unimaginable change that has made the world faster-paced and more complicated. To win, businesses need to be more flexible, better able to adapt what they do, and ready to try new ways of working. These are problems that organizations face, and the ITIL® 5 framework helps them connect and align them. This is important for ITSM workers and other professionals who work in the digital world.
Here are the main reasons why you should sign up for My AXELOS:
Resources you can trust: The most reliable tools can be found at AXELOS. To help you advance your career, they offer everything from publications and methods to tools. All of these can be reached with just a few clicks, which is great.
Regular Updates: The subscription lets you know what's going on in the business regularly.
Advice from experts: They offer access to experienced professionals and industry experts. This gives the students a chance to learn from the best in the business.
Proof of Competence: Holders of the ITIL® digital badge can demonstrate verified, current skills to employers and peers.
At StarAgile, we hire instructors with 15+ years of experience in the industry to get you the best quality education. The instructors are:
Master in ITIL® and have expertise in leading, applying, and coaching the skills.
Highly skilled in ITSM
Instructors practising in the IT industry
The current ITIL 4 certification levels are:
- ITIL 4 Foundation
- ITIL 4 Managing Professional
- ITIL 4 Strategic Leader
- ITIL 4 Master
- ITIL 5
Levels of ITIL 5 are:
- Foundation
- Foundation Bridge
- Managing Professional
- Strategic Leader
- Practice Manager
- Master
As of January 1, 2023, ITIL® 5 Foundation certification will only be good for three years if it is not renewed. There are three main ways to keep your qualified status:
Either you can take the ITIL® exam again before the certificate expires or gain more certifications before the expiration date. All of the certifications in the suite will have their renewal dates changed immediately.
Leverage the MyAxelos membership platform for tracking your professional advancement by accruing and documenting 20 Continuous Professional Development (CPD) points annually, over three consecutive years. These points should be distributed across various CPD categories.
Ans: The current ITIL 4 framework is structured around the Service Value System (SVS), which describes how all the components and activities of an organization work together to enable value creation through IT-enabled services.
The ITIL 4 Service Value System (SVS) consists of five key components:
Guiding Principles
Governance
Service Value Chain (SVC)
Practices
Continual Improvement
ITIL Certifications are valuable in 2026 because they provide participants with global recognition, bring value to the firm, and assist in staying current with the latest developments. Furthermore, obtaining ITIL® certifications can lead to a variety of work opportunities.
The ITIL® Foundation test covers a lot of ground in the lifecycle of IT service management. The main things that are talked about are:
A Look at ITIL® and Service Management: The ITIL® online course teaches people the basic ideas of understanding ITIL® and Service Management: The course introduces participants to the fundamental concepts of the ITIL® framework. It highlights the critical role of IT services in achieving business objectives and how ITSM facilitates effective service delivery.
Exploring the Four Dimensions of Service Management: This section delves into the intricate nature of service management. It breaks down the four core dimensions and examines their collective impact on service delivery.
Components of the Service Value System: Here, the course offers an in-depth look at the service value system, discussing the various elements that collaborate to deliver exceptional service value.
Insights from Lean, Agile, and DevOps: Beyond the basic principles of ITSM, the exam also touches on the foundational concepts of methodologies like Lean, Agile, and DevOps, showcasing their relevance and application in the ITSM context.
ITIL® certification is very valuable in many fields, such as IT services, telecommunications, banking, healthcare, government, and education. IT infrastructure is very important for these businesses to provide services quickly and correctly. People in these fields want to hire ITIL®-certified workers because they bring a structured approach to IT service management that makes sure it fits with business goals, follows the rules, and makes the best use of resources.
You will always be able to access all of the Self-Paced Learning materials, such as videos, tests, quizzes, ebooks/case studies, and more.
My AXELOS is made to give workers the latest information on best practices and publications. There is an online subscription that gives trainees access to the best methods offered by ITIL® to help them understand and improve their skills. The online material subscription gives students all the resources and tools they need to improve their careers, which helps them understand the ideas better. In the end, My AXELOS is where you can find everything, such as the latest updates, the best ways to do things, and your digital awards.
The AXELOS registration fee is $74.74 per year.
Yes, having an ITIL® license does give you an edge over other people in the same field.
If you achieve the CPD requirements, you can get the ITIL® Digital Badge. The digital badge is given out as soon as the standards are met. It works until the subscription runs out.
For the badge to be good for another year, the candidate must earn at least 20 CPD hours.
You can get in touch with the learning consultants, who will explain to you everything you need to know about the ITIL® Online course and any query you have related to it.
Distinctions and Achievements
About ITIL Certification Course
Benefits of ITIL® 5 Certification
Higher earning potential
An ITIL® Certification will help increase the potential of professionals in the IT industry by helping them gain the required skills. With the knowledge about different tools, they become more knowledgeable and skillful which will allow them to boost their career path.
Increased efficiency of the employees
ITIL certification will help enhance the efficiency of professionals which will help in increasing their competence, productivity and ability to build better relations with the customers. As a result, customer satisfaction is also enhanced.
Better risk management
The certification will help the individuals to identify and manage risks better. It will also help in reducing costs by minimizing risks.
Flexibility in acquiring knowledge
The ITIL® V5 Course offers flexibility, allowing participants to progress at their speed from any location. Learners have the convenience of scheduling classes according to their preferences, enabling them to advance their careers without the need for a hiatus.
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