Trainer - Vikas Sharma

Vikas Sharma

Seasoned, versatile and 17+ yrs experienced IT Consultant, team leader and qualified DevOps and ITSM consultant and practitioner, Cloud & SIAM consultant, Project Manager – Scrum Master having extensive exposure in global delivery solutions creating maximum business value and profitability through strategic IT project, planning & leadership. 

Trained more than 5000+ candidates on ITIL4 foundation and Intermediate courses. Trained the leadership teams (TCS, HCL, ATOS, Maersk Global, SunGard Availability Services, Capgemini, Wipro) on ITIL4 managing professionals transition bridge course. Consulted on migration from V3 to ITIL4 (how to redefine their existing Service Value System, improve operating model, using new value streams)

Trained more than 5000+ candidates on DevOps, VeriSM, SIAM, IT4IT, COBIT, Agile, PRINCE2 ITIL Foundation to Expert track, Cloud Service Management, ISO 20000, LEAN & Six Sigma.

Delivered Corporate Trainings for Maersk Global, Tieto, SunGard Availability Services, FIS Global, TCS, IBM, Capgemini, HCL, Wipro and other leading MNC Organizations for various trainings.

Specialized in Process re-engineering, ITSM Functional Consulting, Driving Digital Transformations and Training Delivery.

Expert at driving the adoption and enforcement of Scrum rules, removing impediments and fostering self-management. Capable of bringing overwhelming enthusiasm and awareness to projects, applying expert judgment to the removal of impediments, keeping teams focused and delivering success in rapidly evolving and dynamic environments.

As Principle Consultant, Vikas has strong domain expertise within various verticals like BFSI, Governments, Manufacturing, Food and Beverages in India, UK, US and North America.

Worked as Delivery Assurance Lead, Scrum Master, SIAM Solution Architect, ITIL Consultant, and Service Improvement Specialist in his past experience.

Adept in ITIL Service Lifecycle, Change/Incident/Problem/Capacity/Availability Management. Implemented ITIL process and also analysed KPI for process improvement.

Worked as Process On boarding Specialist during Transition phase.

Implemented Service Improvement Projects on Process Improvement, CSAT 

Improvement, Cost Reduction, Productivity Improvement, NLI and Improvement in 

Change success rates etc…