About

SIXTEEN PLUS YEARS OF CONSISTENT CAREER PROGRESSION

•Professional offering 16+

years of experience in

Coaching, Operations,

Quality and Project

Management

•Expertise in People

Management;

Communication &

Stakeholder

Management;

Coordination &

Traditional + Agile

Delivery.

•Projects: Shipment, Retail,

E-commerce, In store

segregated in 3 Value

Streams with blend of

Frontend and Backend.

•Technology – ReactJS,

HTML, Javascript,

Microservices, API

•To deliver Quality

deliverables: Self Review

of code(L1); Peer Review

(L2); SonarQube Tool, QA

Vl

•Scope & Schedule:

According to MSA, SOW-

Agile; Waterfall; Hybrid

CurrentResponsibilities as a Project Manager;

(i) Participate in an Agile development environment as a member of a Scrum Team

(ii) Maintain the Account Revenue % and work within the cost thresholds

(iii) Closely working with the Resourcing Team and Workforce Management Team filling open positions

(iv) Proactively Review with the Scrum Masters about- On Time Delivery, No spill Over, No Surprise Delivery. Process Review, Review

risks & related dependencies and update the customer on time

(v) Prioritize and order functionality based on business value.

(vi) Participate Quarterly Business Review Meeting with client stakeholders

(vii) Participate in Weekly, Monthly client calls – Scope; Delivery; Innovations; Quality; PCSAT/ACSAT feedback

(viii) Strict vigilant in Tracking and ensure deliverables are delivered on time and within quality

(ix) Maintain the customer perception, confidence & satisfaction

(x) Participate in Monthly Review calls with Quality Function Team to discuss project level metrics, failures and help needed

(xi) Half and annual assessments of direct team members. Contribute, design the KRAs for the G2 Grade till G5 Grade

(xii) Keep tracking of employee retention -Upskilling/Project change/role change

(xiii) People Management and Conflict resolution.

(xiv) Review and sign off – Contractual employee’s assignment

(xv) Review Weekly and Monthly reports that are released to the client

(xvi) Virtual Team connects to check the pulse of the Team Members

(xvii) Participate in the drive Reward and Recognition Program every month for the Team Members

(xviii) Participate in Internal and External Audits